Shipping policy
Shipping Policy
Orders are processed within 1–3 business days. Delivery times are estimates provided by the carrier and may vary. The exact shipping cost for your address is always shown at checkout before you pay.
Shipping rates by country
| Destination | From |
|---|---|
| Spain — mainland | €4.20 — FREE over €49 |
| Portugal — mainland | €6.42 — FREE over €49 |
| Andorra | €4.39 — FREE over €49 |
| Germany, France | €10.31 — FREE over €49 |
| Austria, Belgium, Luxembourg, Netherlands | €10.66 — FREE over €49 |
| Italy — mainland | €10.66 / Express €18.00 — FREE over €49 |
| Czechia, Denmark, Hungary, Poland | €13.59 — FREE over €49 |
| Estonia, Finland, Ireland, Latvia, Romania, Slovakia, Slovenia, Sweden | €13.63 — FREE over €49 |
| Greece | €15.13 — FREE over €49 |
| Bulgaria, Serbia | €15.27 — FREE over €49 |
| Monaco | €18.75 — FREE over €49 |
| Other European countries (Croatia, Lithuania, Norway, Balkans) | €9.00 — FREE over €49 |
| Islands & remote areas (Canary & Balearic Islands, Ceuta, Melilla, Azores, Madeira, Malta, Iceland) | €34.90 |
| Cyprus | €19.90 / Express €39.90 |
| United Kingdom / Switzerland | from €9.00 — FREE over €150 |
| UAE, Qatar, Oman | from €7.99 — FREE over €200 |
| United States | €58.33 |
Free shipping over €49 applies to mainland destinations only and excludes the islands and territories listed above. The exact shipping cost for your address is always shown at checkout before you pay.
Risk and delivery. In accordance with EU consumer law, the risk of loss of or damage to the goods passes to you when you (or a third party designated by you, other than the carrier) take physical possession of the goods. If your parcel arrives damaged or does not arrive, please contact us at contact@encantoshop.es — we will handle the claim with the carrier and arrange a replacement or refund.
If the delivery address provided is incorrect or incomplete, the buyer bears the cost of reshipping.
Customs duties and import taxes for non-EU destinations (e.g. United Kingdom, Switzerland, UAE, Qatar, Oman, USA) are the responsibility of the buyer unless stated otherwise at checkout.