Shipping policy
Shipping Policy
Order Processing & Delivery
All ENCANTO orders are processed and shipped from our warehouse in Spain by the same dedicated team, following the same quality and packing standards for every customer.
Order processing. Orders are normally processed within 1–2 business days after payment confirmation. Processing time includes preparing, checking and packing your order before it is handed over to the carrier. Processing time is not included in the delivery time.
Delivery times. Once your order has been handed over to the carrier, the estimated delivery time is:
- Mainland Spain: up to 3 business days
- European Union: 3–7 business days
Delivery times are estimates and may vary due to weekends, public holidays, carrier delays or circumstances beyond our control. For destinations outside the EU, delivery time depends on the destination and customs clearance. The exact shipping cost for your address is always shown at checkout before you pay.
Order tracking. Once your order has been shipped, you will receive a tracking number by email so you can follow your delivery.
One warehouse. One team. One standard. Whether your order is delivered in Spain, France, Germany, Italy or another European country, it is processed under the same quality control, packaging and fulfilment standards.
Shipping rates by country
| Destination | Standard delivery | Free delivery |
|---|---|---|
| Spain — mainland | €5.39 | FREE over €49 |
| Spain — Balearic Islands | €9.09 | FREE over €49 |
| Spain — Canary Islands* | €9.69 | FREE over €49 |
| Spain — Ceuta & Melilla* | €7.49 | FREE over €49 |
| Portugal — mainland | €7.89 | FREE over €49 |
| Andorra | €4.49 | FREE over €49 |
| Luxembourg | €9.59 | FREE over €49 |
| Germany, Austria | €9.89 | FREE over €49 |
| France | €10.59 | FREE over €49 |
| Switzerland* | €10.29 | FREE over €49 |
| Sweden | €11.49 | FREE over €49 |
| Czechia, Lithuania | €11.69 | FREE over €49 |
| Italy — mainland | €11.79 / Express €13.09 | FREE over €49 |
| Latvia | €12.69 | FREE over €49 |
| Bulgaria | €12.99 | FREE over €49 |
| Belgium | €13.19 | FREE over €49 |
| Slovenia | €13.29 | FREE over €49 |
| Slovakia | €13.59 | FREE over €49 |
| Poland | €13.69 | FREE over €49 |
| Hungary | €13.99 | FREE over €49 |
| Estonia | €14.09 | FREE over €49 |
| Denmark | €14.19 | FREE over €49 |
| Croatia | €14.59 | FREE over €49 |
| Netherlands | €14.79 | FREE over €49 |
| Romania | €15.29 | — |
| Serbia* | €15.49 | — |
| Greece | €16.19 | — |
| San Marino, Vatican City* | €20.29 | — |
| Montenegro, North Macedonia* | €22.59 | — |
| Finland | €22.99 | — |
| Liechtenstein* | €23.99 | — |
| Monaco | €24.49 | — |
| Bosnia and Herzegovina* | €32.89 | — |
| Kosovo* | €37.69 | — |
| Italy — Sicily & Sardinia | €11.79 | — |
| Ireland | €15.79 | — |
| Norway* | €19.39 | — |
| Albania* | €22.59 | — |
| Iceland* | €23.99 | — |
| Portugal — Madeira & Azores | €24.59 | — |
| Cyprus | €32.29 / Express €40.39 | — |
| Malta | €35.79 | — |
| United Kingdom* | €10.39 | — |
| United States* | €22.09 | — |
| United Arab Emirates* | €22.59 / Express €35.89 | — |
| Oman* | €35.89 | — |
| Qatar* | €35.89 | — |
Free delivery over €49 applies only to the destinations marked in the table. InPost pick-up points / lockers are available in Spain (€3.79), Balearic Islands (€6.79), Portugal (€3.79), Italy (€7.29), France, Belgium, the Netherlands and Luxembourg (€6.69), FREE over €49 (except Sicily & Sardinia) — you choose your pick-up point after payment on the order confirmation page; if you don't, the nearest point is assigned automatically.
* Destinations outside the EU customs or VAT territory. Customs duties, import taxes (including IGIC for the Canary Islands) and any customs clearance fees charged by the carrier are the responsibility of the buyer unless stated otherwise at checkout.
Risk and delivery. In accordance with EU consumer law, the risk of loss of or damage to the goods passes to you when you (or a third party designated by you, other than the carrier) take physical possession of the goods. If your parcel arrives damaged or does not arrive, please contact us at contact@encantoshop.es — we will handle the claim with the carrier and arrange a replacement or refund.
If the delivery address provided is incorrect or incomplete, the buyer bears the cost of reshipping.