Frequently Asked Questions

Yes, we provide free standard shipping on all orders over €150. For orders under €150, a small shipping fee applies, which will be shown at checkout.

If you’re not completely satisfied with your purchase, you can return it within 14 for a full refund. Please ensure the item is unused and in its original packaging.

Absolutely! If a product doesn’t meet your expectations, you can exchange it for a different size, color, or item within 30 days of purchase. Simply contact our customer support team with your order number and photos of the item. We’ll arrange a prepaid return label and send your replacement as soon as we receive the original item.

Our customer support team is here to help! You can reach us via email at support@encantoshop.es, through our contact form on the website, or via our social media channels. We typically respond within 24 hours during business days. For urgent matters, please include ‘URGENT’ in your subject line.

Yes, we’re committed to offering only high-quality products. All items are carefully selected and tested before being added to our store. We work with trusted suppliers and manufacturers to ensure durability and customer satisfaction. If you’re not satisfied with the quality, we offer a full refund.

Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery. International orders may take 10-21 business days depending on the destination. You’ll receive a tracking number via email once your order ships.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other digital payment methods. All transactions are secure and encrypted to protect your information.

CTR brush care falls into two categories: express cleaning between clients and deep washing.

Express cleaning (daily): For natural bristle (squirrel, goat), use alcohol-free brush wipes. For synthetic bristle (taklon, nylon), alcohol-based express cleaners are safe. Never use medical-grade alcohol antiseptic on natural bristle — it dries out the hair cuticle, making it brittle.

Deep washing (every 1–2 weeks): Use gentle sulfate-free shampoo or professional brush soap for natural bristle. Once a month, apply a drop of hair conditioner for 1 minute after washing and rinse — this restores softness to squirrel and goat hair.

Drying — the golden rule: Always dry brushes flat or bristle-side down, never upright in a cup. Water draining into the ferrule can weaken the adhesive over time. Dry at room temperature — no radiators or hair dryers.

Washing premium brushes correctly protects both bristle structure and the adhesive bond. Follow this Golden Standard:

1. Choose the right cleanser. Gentle sulfate-free shampoo for natural bristle (squirrel, goat). For dense synthetic brushes used with creams, pre-treat with a drop of cleansing oil, then follow with soap.

2. Always point bristle downward. Use cool or barely lukewarm water — hot water weakens the adhesive. Water must not enter the metal ferrule.

3. Gentle circular lathering. Work bristle in soft circular strokes on your palm or a silicone mat. Never press hard or scrub in random directions — this damages the internal silicone cushion inside CTR's ferrule.

4. Rinse until water runs clear, bristle pointing down throughout.

5. Reshape the bristle by blotting with a soft towel (never wring) and reshaping the bundle by hand.

6. Dry flat on a towel with bristle slightly overhanging the table edge. Never dry vertically bristle-up, and never near a radiator or hairdryer.

No — losing 2–5 hairs during the very first wash is completely normal with any natural-bristle brush.

During hand-assembly, artisans build the bristle bundle hair by hair. Occasionally a very short hair near the bundle's centre doesn't quite reach the adhesive base — it simply sits loose inside the brush. The first wash flushes these out. This stops completely after the first wash.

A defect would be: continued shedding on the 2nd, 3rd, and subsequent washes, or a visibly thinning bundle. This indicates poor adhesive, insufficient ferrule crimp, or machine-cut bristle — none of which apply to CTR brushes.

For the first wash: hold bristle pointing down, use gentle circular motions on your palm, and dry flat at room temperature.